Privacy Policy for Overflow Cakes & Co
Overflow Cakes & Co ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, interact with our services, or receive communications from us — including text messages (SMS), email, and phone calls.
1. Information We Collect
We may collect the following types of personal information:
• Personal Identifiers: Name, email address, phone number, and mailing address.
• Usage Information: Pages visited, time spent on the site, and interaction data.
• Communications Data: SMS opt-in status, message delivery records, and interaction logs.
• Log & Device Data: IP address, device type, browser type, and timestamps.
We collect this information:
• When you voluntarily provide it (e.g., booking a call, subscribing to messages, placing an order)
• When you interact with our website or communications
• Through automated technologies such as cookies and tracking pixels
2. How We Use Your Information
We use your personal information to:
• Provide, fulfill, and manage services you request
• Respond to your questions and support needs
• Send appointment confirmations, reminders, and order updates
• Deliver promotional offers and marketing messages (only if you opt in)
• Send SMS text messages (only if you separately opt in — see Section 3)
• Improve our website, services, and communications
• Comply with legal and regulatory requirements
3. SMS / Text Message Communications
How to Opt In
You may choose to receive SMS text messages from Overflow Cakes & Co by:
• Checking the SMS opt-in checkbox on one of our web forms, or
• Texting a designated keyword to our SMS short code or number
By opting in, you consent to receive text messages from Overflow Cakes & Co. Message frequency may vary. Standard message and data rates may apply.
How to Opt Out
You may withdraw your consent and stop receiving SMS messages at any time:
• Reply STOP to any text message from us to unsubscribe immediately.
• Reply HELP for support information or contact us directly (see Section 10).
Once you reply STOP, you will receive one final confirmation message and no further SMS will be sent.
IMPORTANT: No Sharing of SMS Opt-In Information
Your phone number and SMS opt-in consent are never shared, sold, rented, or disclosed to any third party or affiliate for marketing purposes. This data is used solely to send you messages from Overflow Cakes & Co and is not transferred to any other organization.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following limited circumstances:
• Service Providers: Trusted vendors who help us operate our business (e.g., payment processors, SMS/text platforms, email providers, delivery couriers, website hosts). These parties are contractually obligated to protect your data and may only use it to provide services on our behalf.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity.
⚠ SMS Opt-In Data — No Sharing Policy: Phone numbers collected for SMS messaging are never shared with third parties or affiliates for their own marketing use under any circumstances.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies (such as pixels and local storage) to:
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and user experience
• Support marketing and advertising efforts
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
• Encrypted data transmission (SSL/TLS)
• Restricted access to personal data on a need-to-know basis
• Regular review of our data collection and storage practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights & Choices
You have the following rights with respect to your personal information:
• Opt Out of SMS: Reply STOP to any text message from us at any time.
• Unsubscribe from Email: Click the “Unsubscribe” link at the bottom of any marketing email.
• Update Your Information: Contact us directly to correct or update your personal data.
• Request Deletion: Contact us to request that we delete your personal information, subject to legal retention requirements.
• Limit Data Collection: You may choose not to provide personal information, though this may limit your ability to access certain services or place orders.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn we have inadvertently collected such information, we will promptly delete it. If you believe a child has provided us with personal data, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📞 Phone: (774) 381-0642
🏢 Address: 788 West Marietta St NW, Atlanta, Georgia 30318
📧 Email: [email protected]
