Refund Policy for Overflow Cakes and Co

Effective Date: May 06, 2026

At Overflow Cakes and Co ("Company," "we," "us," or "our"), every cake is custom-made to order using fresh ingredients and significant labor. Because of this, our refund policy is specific to the nature of handcrafted, perishable goods. Please review this policy carefully before placing an order. By placing an order, you agree to the terms below.

1. General Policy

All cake and dessert orders are custom-made and perishable. As a result:

All sales are considered final once the order has been picked up or delivered.

Refunds are issued only under the specific circumstances outlined in this policy.

Personal preference (taste, sweetness, texture, color shade, design interpretation) is not grounds for a refund, provided the order matches the approved specifications.

2. Deposits

A non-refundable deposit of 50% is required to secure your order date.

This deposit covers design planning, ingredient sourcing, and reserving production time.

Deposits are non-refundable under any circumstance once an order has been confirmed.

3. Cancellations by the Customer

Refunds for cancellations are based on how far in advance you notify us:

More than 14 days before the event: Full refund of any payments made beyond the non-refundable deposit.

Between 7 days before the event: 50% refund of any payments made beyond the non-refundable deposit.

Less than 5 days before the event: No refund. The full balance is due, as ingredients have been purchased and production may have begun.

Cancellations must be submitted in writing via email to [email protected].

4. Cancellations by Overflow Cakes and Co

In the rare event we must cancel an order due to circumstances on our end (equipment failure, illness, emergency, etc.), you will receive a full refund, including the deposit. We will make every reasonable effort to notify you in advance and offer alternatives such as rescheduling or a partial substitution where possible.

5. Quality Issues

If you believe there is a quality issue with your order, you must:

Provide clear photos of the cake and a written description of the issue

Retain the cake (do not discard it) until we have reviewed the concern

If we determine that the order does not match the approved specifications or had a verifiable quality defect, we may issue:

A partial or full refund, or

A store credit toward a future order, or

A replacement cake, where time and circumstances permit

We do not issue refunds for cakes that have been more than 25% consumed, regardless of the complaint.

6. Our Errors

If we deliver the wrong cake, miss your delivery window due to our error, or fail to fulfill a confirmed and paid order, you are entitled to a full refund or a replacement at no additional cost, at your choice.

7. Allergens and Dietary Concerns

Our kitchen handles common allergens including wheat, eggs, dairy, soy, peanuts, and tree nuts. We cannot guarantee any product is free from cross-contamination.

It is the customer's responsibility to disclose all allergies and dietary restrictions at the time of ordering.

Refunds will not be issued for allergic reactions or sensitivities once the customer has been informed of allergen risks.

Refunds will not be issued for dietary restrictions (vegan, gluten-free, etc.) that were not disclosed at the time of order.

8. Pickup and Delivery Issues

No-shows and late pickups: If you fail to pick up your order at the agreed time, no refund will be issued. After 24 hours, the order may be discarded.

Damage after handoff: Once a cake has been delivered or picked up, Overflow Cakes and Co is not responsible for damage caused by transport, handling, weather, temperature, or improper storage. No refund will be issued for damage that occurs after the order leaves our possession.

Failed delivery due to incorrect customer information: If we are unable to deliver due to an incorrect address, no one available to receive the cake, or other customer-side issues, no refund will be issued.

9. Design Variations

Custom cakes are handcrafted, and minor variations from reference images or sketches are normal and expected.

Color, size, finish, and decorative elements may vary slightly due to the nature of edible ingredients.

Refunds will not be issued for minor design variations when the cake reasonably matches the approved design.

Once the customer has approved the final design, flavor, size, and details, no refund will be issued for changes the customer wishes had been made differently.

10. Refund Processing

Approved refunds will be issued to the original payment method used at the time of purchase.

Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Store credit, when issued, is valid for 1 month from the date issued and is non-transferable.

11. How to Request a Refund

To request a refund, please contact us with the following information:

Your full name and the name on the order

Order date and event date

Order number or confirmation email

Reason for the refund request

Photos (if applicable, for quality issues)

📞 Phone: (774) 381-0642 📧 Email: [email protected]

12. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes are effective immediately upon posting, with the updated Effective Date listed above. The policy in effect at the time your order is placed governs your order.

13. Contact Us

If you have any questions about this Refund Policy, please contact us:

📞 Phone: (774) 381-0642 🏢 Address: 788 West Marietta St NW, Atlanta, Georgia 30318 📧 Email: [email protected]